Frequently Asked Questions
If you still have questions, please call us at (828) 225-6932 or by contacting us here.
What is the bus tour experience like?
Get ready for a fun and lively experience! Our bus tours are designed to entertain and engage everyone on board. Depending on the experience, you’ll enjoy comedy, history, and/or live music. Expect a lot of laughs and a great time with our enthusiastic performers.
For everyone’s enjoyment, please refer to our Audience Code of Conduct to ensure a pleasant experience for all passengers.
How do I purchase tickets?
You can purchase tickets online or over the phone. In Asheville, you can stop by the LaZoom Room at 76 Biltmore Ave. Buying tickets in advance is the only way to guarantee seating. Reservations are strongly suggested, as most tours do sell out. Tickets can be purchased at the time of boarding if seating is available.
How long are the tours?
Hey Asheville & Hey Charlotte are 90 minutes long, with a bathroom break halfway through.
Ghosted (CLT & AVL) is 60 minutes long with no stops.
Fender Bender (CLT & AVL): is 3 hours long with multiple breaks
Lil’ Boogers (AVL) is 60 minutes long with no break.
Do I have to print out or pick up my tickets?
You do not. We always recommend reading over your email confirmation so you know where and when your tour departs, as well all the other important can and cannot’s of the LaZoom bus, however we use a roster at the bus so all we need is your name and you can jump right on.
Where do the tours depart from?
ASHEVILLE: The LaZoom Room – 76 Biltmore Ave., Asheville, NC 28801.
CHARLOTTE: Camp North End. – 301 Camp Road, Charlotte NC 28206
Where Is LaZoom at Camp North End?
Head to 301 Camp Road, the heart of Camp North End’s Mount District, the bus arrives 15 minutes prior to departure next to Suite #106. When you’re facing the front of the building, suite #106 is at the far right. (Before boarding, stop by Free Range Bar and get a beverage for the bus!)
Is the tour appropriate for all ages?
Hey Asheville & Hey Charlotte have a bit of PG-13 humor, so we have limited it to ages 13 and up. Our Haunted Tour and is appropriate for individuals 17 years and up. Only individuals 21+ are allowed on our Fender Bender Tour. The Lil Boogers Tour is appropriate for all ages.
What is the cancellation policy?
Full refund if cancelled outside of 48 hours from the start of the tour. Inside of 48 hours no refund will be offered.
For private tours, a full refund is offered if the reservation is cancelled outside of 30 days from the start of the tour.
In the rare event that we have fewer than 6 passengers registered for a bus tour, we may have to cancel it. We do our best to make this decision at least 2 hours before departure time. All passengers will be notified of any cancellations via text, email, and telephone. For this reason, please make sure that you provide us with a good telephone number to reach you on the day of your tour.
How far in advance do we need to book?
It really depends on the month, day of the week, and time you’re wanting to ride. If you have a larger party, booking a few weeks ahead is a great idea, if possible. However, sometimes tours roll with seats available, so last minute bookings often work too, specifically on weekdays.
Is the bus wheelchair accessible?
Unfortunately not. The doors are not wide enough on this bus to accommodate a wheelchair. However, we will do our best to accommodate disabled passengers and can store wheelchairs if necessary.
There are a few steps that are required to get on or off the bus, but there is a handrail.
Is it appropriate to give gratuity?
Yes, gratuities are greatly appreciated by our bus drivers and performers. Believe us, you’ll want to after you see their show!
Do You Offer Discounts?
We sure do. Check out our promotions page for current specials and discounts.
How Do I Apply a Discount Code?
Easy! If it’s a promo code you’ll enter it once you’ve selected the number of tickets needed. The promo code may need to be applied per ticket, so make sure you’ve applied it to all available tickets in your order.
Some of the tickets in my order won’t allow me to enter a discount/promo code?
Some tickets are pre-discounted, like our ‘local’ ticket. The system won’t allow you to enter an additional discount on top of an already discounted ticket.
How should I dress?
Dress for success with the weather; LaZoom is an open-air tour bus when the weather is 60 degrees or above. Windows will be closed if it is cold or rainy. Dress in whatever manner you wish on the bus, and during your entire vacation in Asheville!
Is the bus air conditioned or heated?
The bus is open-air. That means no A/C in the summer, but there is a nice breeze once the tour starts moving. In inclement or cold weather, the bus does have windows we will close. The bus is heated during colder months, but we always recommend dressing for the weather.
Are Your Tours Hop On/Hop Off?
No, our tours follow a set route and are not ‘hop-on/hop-off’.
How is seating arranged?
Seating is first come, first serve.
Can I bring my dog on the bus?
Small dogs (lap dogs) under 20 pounds are welcome on the bus. Dogs over 20 lbs are allowed on the tour with prior permission from LaZoom, and the dog must have a ticket purchased, and will be required to sit in a seat with their owner, not blocking the aisles. All dogs are required to have a good sense of humor, and must laugh at all dog jokes.
Why are Bachelorette and Bachelor Parties not allowed on comedy tours?
From experience, we’ve found that our comedy tours and these groups are often not a good match. However, these groups LOVE the Band and Beer tour! The difference between the two experiences is that during our comedy tours, the crowd has to be quiet so the audience can hear the tour guide, during the Band and Beer tours, the crowd in encouraged to be boisterous, and a part of the experience!
Do the tours run in inclement weather?
Our tours run rain or shine! However, we will cancel the tour if we deem it unsafe to be out on the roads. If we do cancel, we will let you know at least 1 hour prior to the start time. When booking your reservation, please provide us with a number that you could be reached prior to the start of your tour.
Can I bring my baby on the bus?
Infants are only permitted on the Lil Boogers: Kids Comedy Tour
